#KYC Archieven - Customer Insight

10 Powerful Behavioral Segmentation Methods to Understand Your Customers

augustus 13, 2021 admin 0

Orchestrating journeys that reflect a customer’s overall experience, rather than their most recent interaction within a siloed touchpoint, is integral to enterprise success today, effective segmentation is an absolute must.

5 Ways to Deliver Excellent Customer Service

mei 25, 2021 admin 0

There’s a lot of negative press coverage for companies that deliver poor customer service. If you want to stand out, you need to rethink how you treat your customers.

It’s time for customer journey mapping to have a 2.0 reboot mei 25, 2023
Alan Pennington explains why process, customer and employee journey mapping requires a reboot
3 lessons in channel management from Customer Communications 2023 mei 25, 2023
Why your brand needs to offer a digital front door in 2023 and which contact channels to keep an eye on
Why customer segmentation is so important for brands in 2023 mei 25, 2023
Learn how identifying high-value customer segments can benefit businesses in the long term
The A-Z of creating modern customer personas mei 22, 2023
Jeannie Walters explains how CX leaders can use AI and sentiment analysis to develop more accurate personas and personalized journeys
How to stand out at your next CX manager job interview mei 16, 2023
CX Network’s guide to preparing for a CX manager job interview
Why VOC programs form an essential component of the CX toolkit mei 12, 2023
Voice of the Customer case studies and strategic advice from TSB Bank, Cambridge University Press and National Express
Using automation to solve EX, budget and workflow challenges mei 11, 2023
Learn how to focus you automated CX strategy in 2023 and where cost savings should be directed
5 trends APAC brands are building their CX strategies around mei 5, 2023
Asia-Pacific businesses are finding new ways to meet customer demands via new CX platforms and strategies
Duolingo and Be My Eyes are revolutionizing CX with ChatGPT mei 5, 2023
Major brands like Duolingo and Be My Eyes are implementing ChatGPT’s AI technology to deliver innovative CX offerings
Why businesses are putting privacy concerns at the heart of their operations mei 4, 2023
CX Network’s All Access Customer Communications Management brought together leading CX experts to discuss solutions to privacy, trust and data concerns