#KYC Archieven - Customer Insight

10 Powerful Behavioral Segmentation Methods to Understand Your Customers

augustus 13, 2021 admin 0

Orchestrating journeys that reflect a customer’s overall experience, rather than their most recent interaction within a siloed touchpoint, is integral to enterprise success today, effective segmentation is an absolute must.

5 Ways to Deliver Excellent Customer Service

mei 25, 2021 admin 0

There’s a lot of negative press coverage for companies that deliver poor customer service. If you want to stand out, you need to rethink how you treat your customers.

The CX super skills you and your team need in 2023 februari 2, 2023
CX Masterclass facilitator David Hicks explains the CX skills that will be in demand in 2023
Why customer loyalty is so important in 2023 februari 1, 2023
Uncover key customer loyalty and retention statistics to guide your CX approach in 2023
How the Minnesota Twins changed fan experiences forever februari 1, 2023
Discover how augmented reality is helping the Minnesota Twins to engage fans like never before and how the brand is going to capitalize financially
Everything you need to know about customer loyalty in 2023: A CX Network Guide februari 1, 2023
CX Network explains why customer loyalty should be at the heart of your business model
3 trends shaping the progression of self-service in CX februari 1, 2023
Uncover the major trends shaping the adoption and implementation of self-service CX
Fred Reichheld’s top tips for delivering NPS-boosting CX februari 1, 2023
Why brands should put employees in a position to enrich customers’ lives, focus on employee feedback and ensure a defined process for prioritization
Building a best-in-class VOC program with T-Mobile januari 30, 2023
Why brands need to consider both the rational and emotional when seeking to action customer feedback
How Delta Airlines is transforming in-flight CX januari 30, 2023
Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment
Three ways gamification can supercharge your CX and EX januari 30, 2023
CX Network shows three ways gamification is being used by brands to enhance the experiences of customers and employees
What is customer journey mapping? januari 27, 2023
CX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers