#Journey mapping

Tool

Customer Journey Mapping Tools in 2021

oktober 11, 2021 admin 1

A journey map is a visual representation of your end-to-end customer experience. Think of a journey map as a diagnostic tool. In this light, customer journey mapping tools include a variety of communications methods that empower the “customer experience doctor” to present the diagnosis to stakeholders in an easy-to-understand way.

Mapping the customer journey

Journey Mapping Mistakes to Avoid

juni 3, 2021 admin 0

The benefits of customer journey maps – static and living – can be transformational for both your organization and your customers. But your maps won’t lead to an increase in customer loyalty or company earnings if your journey mapping process is flawed.