Have you ever felt out of place when shopping for clothes online because you couldn’t relate to the body type projected on the screen?
A nonprofit HR exec on the 2 things every company should consider when building an inclusive culture
Marsha Bonner is vice president of people and culture at the Urban Resource Institute, a New York City-based nonprofit helping domestic-violence survivors and homeless families, and one of Crain’s Notable LGBTQ Leaders of 2021.
Customer experience does not live in a void controlled by the marketing teams. Context is everything, and the culture within a company and the day-to-day experience of employees have a huge influence on the kind of experience that is delivered to the final customer.