Top 10 Changes Your Business Needs to Be Ready for in 2022
Covid-19 has changed the economy dramatically over the past two years. Businesses must adapt to survive a post-pandemic future in 2022. Be prepared. Over the …
#DIGITAL TRANSFORMATION
5 benefits of developing a digital transformation strategy
More business is conducted online than ever, and companies that recognize the need to develop a digital transformation strategy to meet Millennials and younger people where they are can benefit. Companies and institutions of every size have been affected …
Preparing global business services for the next normal
For businesses around the world, the impact of the past two years of change has rested on a few questions. Can employees work productively and efficiently from home?
Digital Transformation: 7 Important Questions for Your Organization
As more and more companies are adopting digital transformation owing to the significant perks it brings, it is important to be structured and goal-oriented about it. Digital transformation is not a destination that can be reached once and for all. Instead, it is an ongoing journey that demands a commitment to adhere to changing marketing dynamics and to adopt any digital disruptors that come across the way.
Why Customers Need To Be The Core Of Digital Transformation
What a digital transformation can accomplish? Operational excellence, strong business processes, better customer experience, and so on. While these objectives are conceivable, why companies are reporting high failure rates for digital transformation?
Adapting customer experience in the time of coronavirus
In a short period of time, COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer care means. Suddenly, examinations of customer journeys and satisfaction metrics to inform what customers want have given way to an acute urgency to address what they need.
5 Things You Must Do to Become a True Digital Banking Competitor
It’s not easy anymore to ensure the success of digital financial services among thousands of competitors. Even some fintech challengers struggle to stand apart in a marketplace where functionality alone is not enough. But incorporating psychological and emotional elements into the design process in a graduated sequence will assure a market fit based on value.
How Digital Transformation Builds the Future of Call Centers
Modern customer demands soar sky-high! They need customized and quick support through every digital channel. Additionally, they want all channels to be connected well. So, call center innovation ideas to call for a unified 360-degree communication approach that simplifies customer engagement.
5 Trends in digital transformation
The pandemic has undoubtedly forced a shift in consumer behavior. In response, enterprises must engage with customers across multiple online channels, in personalized and proactive ways, and via emerging technology.