Digital Transformation: 7 Important Questions for Your Organization

As more and more companies are adopting digital transformation owing to the significant perks it brings, it is important to be structured and goal-oriented about it. Digital transformation is not a destination that can be reached once and for all. Instead, it is an ongoing journey that demands a commitment to adhere to changing marketing dynamics and to adopt any digital disruptors that come across the way.

Adapting customer experience in the time of coronavirus

In a short period of time, COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer care means. Suddenly, examinations of customer journeys and satisfaction metrics to inform what customers want have given way to an acute urgency to address what they need.

5 Things You Must Do to Become a True Digital Banking Competitor

It’s not easy anymore to ensure the success of digital financial services among thousands of competitors. Even some fintech challengers struggle to stand apart in a marketplace where functionality alone is not enough. But incorporating psychological and emotional elements into the design process in a graduated sequence will assure a market fit based on value.

How Digital Transformation Builds the Future of Call Centers

Modern customer demands soar sky-high! They need customized and quick support through every digital channel. Additionally, they want all channels to be connected well. So, call center innovation ideas to call for a unified 360-degree communication approach that simplifies customer engagement.