Dos and don’ts for chatbots and virtual assistants

mei 10, 2021 admin 0

Despite initial hesitancy when they were first introduced, nowadays, on average, people really love their virtual assistants. So much so that, every year quite a few customers ask Amazon Alexa / Siri / Google Assistant / Cortana to marry them!

Customer Support Automation Requires Cognitive Platforms, Not Bots

maart 9, 2021 admin 0

With the boom of e-commerce amid pandemic, there is a dire need for consistently efficient customer support that can deal with the high volume of tickets. Early chatbots introduced five years ago aimed at coping with the problem but they failed to efficiently replicate human customer service agents.