#AES Archieven - Customer Insight

The Effortless Experience (It’s Not Just for Customers)

augustus 10, 2021 admin 0

At its core, AES is an expression of how much effort it takes for an agent to fulfill their role of helping a customer resolve their customer care issue.

What are customer insights? november 28, 2023
A guide to collecting, using and actioning customer insights from data and analytics
5 times APAC travel brands used tech to improve CX november 28, 2023
How APAC brands are leveraging cutting-edge technologies to enhance customer journeys
How Spotify approaches predictive CX to improve customer journeys november 24, 2023
How Spotify uses predictive CX for forecasting and decision-making
The art of engaging 3 leading customer personas november 21, 2023
Citibank’s Jasylin Qiyu explains how to engage three prominent customer personas to drive stronger loyalty
Doubling down on customer-centricity november 21, 2023
Is your company customer-centric? Annette Franz, founder and CEO of CX Journey Inc., shares the 10 questions that will help you find out
What is Voice of the Customer (VoC)? november 15, 2023
CX Network's guide to Voice of the Customer (VoC) programs
Crafting a clear customer value proposition: Do you even speak customer? november 2, 2023
Executive coach Emmanuel Obadia explains the importance of having a clear value proposition that speaks to your customers
Voice of the Customer tips from a global business oktober 26, 2023
How one of the world’s biggest dairy exporters built a successful Voice of the Customer program
The key developments in public sector CX oktober 25, 2023
Discover how key public sector agencies are innovating the citizen experience they offer
CX Network’s 20 leaders to watch in 2024 oktober 25, 2023
Profiling 20 leading CX professionals from around the world who have brought an innovative and visionary approach to their role