Reviews
Nudge
Nudge: Improving Decisions About Health, Wealth, and Happiness
Authors: Richard H. Thaler, and Cass R. Sunstein
The idea
The authors start from the premise that the judgments and decisions people make often lack rationality (you probably already wondered sometimes “how come these people took THIS decision, whereas everybody knows THAT decision would have been so much better?”) . Thaler and Sunstein explain the choices people make, are very much influenced by how these choices were presented (i.e. the ‘choice architecture’). Whether you want it or not, whether you’re conscious about it or not, whenever you present a choice to somebody, there are very small things about how you present this choice that will have a direct influence on the ultimate decision people make. Understanding these very small things (called ‘nudges’) will help you guide people towards the ‘best’ decision (while still giving them the freedom of choice). A powerful way to influence others.
WHO WILL LIKE THIS BOOK
Leaders wanting to know how to influence others (for the better).
WHAT WE LIKE ABOUT THE BOOK
- The book reads very well
- It is well structured
- It’s backed up with lots of research
- It provides lots of ‘aha’ moments
- The insights are very practical
- Lots of takeaways that you can integrate in business life
WHAT YOU WILL LEARN IN THIS BOOK
The book ‘Nudge’ starts by explaining why and how to help people make ‘good decisions’:
- Why it is useful to help people decide ‘well’ : The book provides insight in what makes it so difficult for people to decide rationally (as you will read, obstacles include loss aversion, status quo bias, temptation, mindless activities, the desire to conform, …)
- When it is helpful to provide guidance: The authors explain in what types of situations this guidance if especially helpful (quick answer: it’s decisions that are difficult, infrequent, ‘fuzzy’ and without immediate feedback)
- How to intervene: The book provides six principles of good choice architecture. The first letters of these 6 principles form the word ‘NUDGES’. They are presented in a very pragmatic way.
The authors then look at several specific situations, and explain what nudges have helped or could help people decide for the better. This helps to test the concepts with practical cases. Very insightful.
EXTRACTS
- “The picture that emerges is one of busy people trying to cope in a complex word in which they cannot afford to think deeply about every choice they have to make”
- “If choice architects want to shift behavior and to do so with a nudge, they might simply inform people about what other people are doing ”
- “When people are asked what they intend to do, they become more likely to act in accordance with their answers”
- “When choice is complicated and difficult, people might greatly appreciate a sensible default”
- “Seemingly small features of social situations can have massive effects on people’s behavior; nudges are everywhere, even if we do not see them.”
You can find the book ‘Nudge’ on amazon and other online bookstores.
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CHANGE BY DESIGN
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation.
Author: Tim Brown
The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from a process of rigorous examination through which great ideas are identified and developed before being realized as new offerings and capabilities.
This book introduces the idea of design thinking‚ the collaborative process by which the designer′s sensibilities and methods are employed to match people′s needs not only with what is technically feasible and a viable business strategy. In short‚ design thinking converts need into demand. It′s a human−centered approach to problem solving that helps people and organizations become more innovative and more creative.
Design thinking is not just applicable to so−called creative industries or people who work in the design field. It′s a methodology that has been used by organizations such as Kaiser Permanente to icnrease the quality of patient care by re−examining the ways that their nurses manage shift change‚ or Kraft to rethink supply chain management. This is not a book by designers for designers; this is a book for creative leaders seeking to infuse design thinking into every level of an organization‚ product‚ or service to drive new alternatives for business and society.
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