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De wetswijziging van de Telecommunicatiewet is vandaag plenair besproken in de Tweede Kamer. Het wetsvoorstel heeft als doel om ongevraagde communicatie door middel van telemarketing alleen nog toe te staan op basis van opt-in (toestemming).
Customer support teams can prioritize customers, work more efficiently, and provide exceptional—and fast—customer care by connecting their organization through Slack.
As companies have transitioned to remote work and virtual meetings during the pandemic, one common piece of wisdom has emerged: It’s much easier to transition an existing relationship to video than it is to create new ones. That’s especially true in B2B sales. Many companies have coped with this by using this time to deepen relationships with existing customers. However, sales teams should not give up on finding new customers during this period, too. This article offers tips on how to do that.
This episode of the Customer First podcast brings together a panel from Asia, Europe and North America to examine the true value of customer experience (CX). The panel discuss the latest customer experience trends in their regions and look at ways organizations can overcome the pitfalls to ensure a successful CX transformation journey.
Our panelists this episode are:
Julio Hernandez, Customer Advisory Practice Lead, KPMG in the United States, and Global Customer Centre of Excellence Lead, KPMG International
Aditya Rath, Partner, KPMG in India
Tim Knight, Customer Experience Leader, KPMG in the UK
In a time of too many emails with blanketed statements, here are a few tips to level up your personalization game.
Where will the most successful marketing leaders be pushing their organizations in 2021?
Half of all consumers say that they have higher customer service expectations than they did just one year ago.
If you have ever heard me speak, or read something I have ‘penned’, you will know that I am a huge believer in the application of the ‘science’ of customer experience – an understanding of; and the ability to apply; the competencies that sit behind the profession that customer experience has become.