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Eelco Krikke | LinkedIn

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Eelco Krikke – Manager team WRM a.i. – Innovam | LinkedIn

Senior manager with the focus on exceeding customer expectations and creating valuable customer experiences through the proper use of sincere human attention, smart use of data and clear communication. I have expertise in the field of setting up, managing (direct and indirect), expanding and reorganizing customer services, sales and retention channels.

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    • The CX super skills you and your team need in 2023 februari 2, 2023
      CX Masterclass facilitator David Hicks explains the CX skills that will be in demand in 2023
    • Why customer loyalty is so important in 2023 februari 1, 2023
      Uncover key customer loyalty and retention statistics to guide your CX approach in 2023
    • How the Minnesota Twins changed fan experiences forever februari 1, 2023
      Discover how augmented reality is helping the Minnesota Twins to engage fans like never before and how the brand is going to capitalize financially
    • Everything you need to know about customer loyalty in 2023: A CX Network Guide februari 1, 2023
      CX Network explains why customer loyalty should be at the heart of your business model
    • 3 trends shaping the progression of self-service in CX februari 1, 2023
      Uncover the major trends shaping the adoption and implementation of self-service CX
    • Fred Reichheld’s top tips for delivering NPS-boosting CX februari 1, 2023
      Why brands should put employees in a position to enrich customers’ lives, focus on employee feedback and ensure a defined process for prioritization
    • Building a best-in-class VOC program with T-Mobile januari 30, 2023
      Why brands need to consider both the rational and emotional when seeking to action customer feedback
    • How Delta Airlines is transforming in-flight CX januari 30, 2023
      Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment
    • Three ways gamification can supercharge your CX and EX januari 30, 2023
      CX Network shows three ways gamification is being used by brands to enhance the experiences of customers and employees
    • What is customer journey mapping? januari 27, 2023
      CX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers

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