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Measuring the impact of AI on CX oktober 14, 2024
Discover three ways organizations are tackling the challenge of measuring the ROI of AI in CX
The CX trends to watch in 2025 oktober 14, 2024
Find out what the biggest names in CX say is on the horizon for 2025
Flying high with Natural Language Understanding at Flight Centre oktober 11, 2024
How Flight Centre Travel Group generated actionable CX insights through Natural Language Understanding
Recommerce brings CX into the circular economy oktober 11, 2024
Digital platforms and marketplaces have transformed recommerce from niche to mainstream in just a few years. Anna Noakes Schulze explains how and why
10 steps to ensuring CX data is good enough for AI oktober 11, 2024
As AI drives more of a customer’s experience, the data that power it must be accurate, unified and secure. CX Network explains 10 steps y0u need to take
Top 5 challenges facing CX practitioners - and how to overcome them oktober 9, 2024
How to successfully navigate the top five challenges facing CX practitioners
5 customer data developments changing CX in APAC oktober 7, 2024
The accelerated use of AI means organizations need to get their data in order – but this is easier said than done
Will AI replace most customer service teams by 2034? oktober 7, 2024
As AI plays a greater role in customer service, Nick Glimsdahl shares 7 steps to help service leaders prepare for an uncertain future
Three ways to build a profitable CX value chain oktober 3, 2024
From ditching cookies to moving to the cloud, Twilio’s Sam Richardson explains three ways organizations can weather economic challenges
How to build a robust support and CX eco-system from the ground up september 30, 2024
Ekaterina Mironova reflects on her journey from operations lead to CX team builder and explains how others can do the same

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