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Building a customer-centric, sustainability culture in your business januari 18, 2022
Learn from sustainability expert Michael Stausholm on building authentic, customer-centric sustainability practices
Predictions for customer behavior and digital customer experience in 2022 januari 17, 2022
K V Dipu, head of customer service at Bajaj Allianz General Insurance, shares his predictions for the customer engagement trends that will shape 2022
The dos and don'ts of customer-centric sustainability januari 17, 2022
Guidelines on introducing sustainable business practices that are customer-centric.
Dufresne Group’s customer-centric digital transformation januari 17, 2022
The director of guest care at Dufresne Group explains the mindset shift triggered at the home furnishings group when it undertook a major digital channel transformation.
Two thirds of consumers say companies are ‘still not getting customer service ri... januari 11, 2022
New data reveals that brands are struggling to meet customer service demands and expectations
2022 Forecasts from CX Network's Advisory Board januari 6, 2022
In its November meeting, the CX Network Advisory Board discussed their predictions for the customer experience trends that will become most prevalent in 2022.
Get closer to your customers using digital CX januari 5, 2022
K V Dipu, head of Bajaj Allianz General Insurance, on the imapct digital solutions have on customer experience
Global consumer trends to watch in 2022 januari 4, 2022
Qualtrics reveals the highlights from its study involving 23,000 consumers on the customer experience expectations to take hold in 2022
The top customer experience statistics of 2021 januari 4, 2022
A look back at the top industry trends in the mission to build customer loyalty
The dos and don'ts of customer centricity januari 4, 2022
What to avoid and implement when introducing a customer-centric culture

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