Customer Trends

Top five customer engagement trends of 2022

januari 31, 2022 admin 0

On its face, a 98 percent open rate is a pretty incredible stat. It’s no wonder more and more businesses are using SMS to reach their customers. But just because your customers are seeing your messaging,

CX Connect 2021

CX Connect 2021: In Case You Missed It

juli 9, 2021 admin 0

The future of customer service is rapidly evolving. Customer expectations are growing while patience is dwindling. Contact center costs are growing, and scaling while delivering exceptional experiences is becoming more challenging than ever.

Why you need to have more bad ideas

februari 10, 2021 admin 0

When you’re struggling to come up with a fresh sentence, concept or product, it’s too easy to think all the great ideas have been used up. Well, that’s not true, says marketer and author Seth Godin. So befriend your bad ideas — they’re your essential steps on the path to better.

Exceptional Customer Experience

september 19, 2020 admin 0

Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development.