10 Customer Experience trends voor 2022

januari 1, 2022 admin 0

De consument van vandaag verdrinkt bijna in een zee van (informatie over) producten. De ‘magie’ die gepaard gaat met het vinden van iets onverwachts is bijna volledig verdwenen.

Digital Revolution

Redefining The Customer Experience For The Digital Age

augustus 2, 2021 admin 0

With the acceleration of digitalization caused by the pandemic and the consumerization of business tools such as Zoom, buyers are now more independent, demanding and even empowered to switch services if the experience isn’t up to their standards.

Provide guidance for customers

Four proactive support messages every brand should send

juli 27, 2021 admin 0

Once you are familiar with your customers’ most common pain points, you will have a better idea of the types of messages that will help them overcome issues, navigate tricky features, and ultimately, achieve success with your product or service.