Trends in CS

Top Customer Experience Trends For 2022

november 15, 2021 admin 0

Customer Experience (CX) is becoming a significant concern for most business owners. In recent years we have seen many small and large companies investing a fortune to improve customer experience and stay ahead of the competition.

Three Trends Transforming CX In 2021

augustus 14, 2021 admin 0

In 2020, digital customer acquisition and retention strategies took a front seat to accommodate for the meteoric rise in e-commerce. As we turn our eyes to what 2021 holds, brands must increasingly rely on digital strategies to keep pace with the new business landscape.

Customer Behaviour

10 Customer Behavior Trends To Keep An Eye On This Year And Beyond

juli 30, 2021 admin 0

The business landscape has changed drastically over the past year. While companies have come to expect that people’s needs will shift constantly based on changing life situations, the customers of 2021 are remarkably different from their predecessors. Increased online shopping options and new methods for connecting virtually are just a few examples of how technology has altered the ways in which customers live and work.

Vacation experiences

Guest experience: Trends, tips & Best practices for 2021

juli 17, 2021 admin 0

If businesses want guests to return, the experience has to meet their expectations. This is why “guest experience” is so important. Businesses can do this by optimizing every interaction throughout the guest’s journey; this begins by understanding their needs and how best to meet those expectations.

Socials

6 Ways to Step Up Your Customer Service

juni 10, 2021 admin 0

Customers are what make any business flourish and with a lack of consumer satisfaction, retention of business activities is nearly impossible. Customer satisfaction, in turn, has a major role to play in the growth and success of any organization or business as attracting customers is a one-time activity but retention is a continuous cycle that requires time, effort, and dedication.

DX

The difference between CX and DX and why they matter in ecommerce

mei 19, 2021 admin 0

We talk a lot about CX (customer experience) and DX (digital transformation) in ecommerce, especially since the pandemic pushed retailers to focus more on digital channels and customers encountered some rocky experiences during the abrupt shift. Both CX and DX are crucial to merchant success, but digital transformation and customer experience aren’t synonymous.

Adapting customer experience in the time of coronavirus

april 16, 2021 admin 0

In a short period of time, COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer care means. Suddenly, examinations of customer journeys and satisfaction metrics to inform what customers want have given way to an acute urgency to address what they need.

Customer Support Automation Requires Cognitive Platforms, Not Bots

maart 9, 2021 admin 0

With the boom of e-commerce amid pandemic, there is a dire need for consistently efficient customer support that can deal with the high volume of tickets. Early chatbots introduced five years ago aimed at coping with the problem but they failed to efficiently replicate human customer service agents.