EX = CX

Employee engagement leads to customer engagement

juli 28, 2021 admin 0

It seems obvious that happy employees create happy customers. But as the world gets back to work post-pandemic, will organizations be able to keep their employees happy, healthy, and engaged in order to create those great customer experiences?

Transform into the digital age

Digital Transformation: 7 Important Questions for Your Organization

juli 24, 2021 admin 0

As more and more companies are adopting digital transformation owing to the significant perks it brings, it is important to be structured and goal-oriented about it. Digital transformation is not a destination that can be reached once and for all. Instead, it is an ongoing journey that demands a commitment to adhere to changing marketing dynamics and to adopt any digital disruptors that come across the way.

Employee Engagement

An Employee Experience Tool To Empower EX Excellence

juli 13, 2021 admin 0

The value of customer experience (CX) design and management has been well-established. And CX maturity models have been used for several years to guide, measure, and improve companies’ performance on CX. Now that businesses are waking up to EX as an equally valuable organizational competence, an EX Maturity Model is needed.

Serve yourselves

4 Self-Service Trends That Are Changing Customer Service

juni 19, 2021 admin 0

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. By providing them with ways to solve their problems, a brand is simplifying the customers’ interactions and reducing the effort they have to make. This article will look at the ways that self-service trends are changing customer service.

10 Best Customer Experience Management Software Of 2021

mei 20, 2021 admin 0

Do you believe that your customers are satisfied with the experience they get when interacting with your brand? Even though many companies would answer this question with a yes and believe that they are successfully managing their customer experience, many such companies could be missing the mark.