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4 Self-Service Trends That Are Changing Customer Service

juni 19, 2021 admin 0

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. By providing them with ways to solve their problems, a brand is simplifying the customers’ interactions and reducing the effort they have to make. This article will look at the ways that self-service trends are changing customer service.

EX = CX

Being Customer-centric Starts With Employee Experience

juni 8, 2021 admin 0

All business units depend on the creativity, productivity and attitude employees bring to the workplace. Treating your employees like your No. 1 customer can help you improve the employee experience (EX), build a customer-centric company and capture more revenue.