5 ways to improve Omnichannel CX
Feeling valued is important to 71% of customers, and time is your customers’ most precious asset. The rapid march of technology means that consumers are […]
SOCIAL MEDIA
Customer Feedback: Know Its Significance, Plus 7 Different Ways of Collecting
Customers have the ability to transform all the aspects of your company and make your business better if you carefully listen to the insights they provide. Think about the highly precise and urgent goals and begin with one simple, clear method to collect customer feedback before you expand to the more complex tactics like testing and analytics.
30 Social Media Metrics That Matter Throughout the Customer Journey
If you’re searching for a list of social media metrics that matter, you’re not alone. Some social media marketers believe there are three to four that they should turn into key performance indicators (KPIs).
4 Self-Service Trends That Are Changing Customer Service
Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. By providing them with ways to solve their problems, a brand is simplifying the customers’ interactions and reducing the effort they have to make. This article will look at the ways that self-service trends are changing customer service.
6 Ways to Step Up Your Customer Service
Customers are what make any business flourish and with a lack of consumer satisfaction, retention of business activities is nearly impossible. Customer satisfaction, in turn, has a major role to play in the growth and success of any organization or business as attracting customers is a one-time activity but retention is a continuous cycle that requires time, effort, and dedication.
New Data Reveals the Latest Social Media Usage Trends, Including the Rise of Reddit, TikTok and Snapchat
For its 2021 social media usage survey, Pew interviewed 1,502 US about their social media habits, providing an overview of key trends and shifts in social media platform adoption and usage. Which, given the events of the last 12 months, has been impacted significantly, with most platforms seeing a rise in usage – but as noted, Pew’s data reveals that the big players remain in charge, even with other apps gaining some ground.
Grow with these Social Media Integrations
Social media integration is a kind of marketing strategy that will let you use social media channels and platforms in expanding your existing branding and efforts in marketing as a primary vehicle. This is a vital step that will help the audience in engaging more and more with the brand.