Processes Archieven - Customer Insight

What’s Killing Your Customer Journey? Friction

juni 23, 2021 admin 0

Your customers are smart. They have endless information at their fingertips. They’re in control with more choices than ever. And they want real and long-term […]

Top fashion brands share their advice on digital CX and sustainability mei 31, 2023
Find out how H&M and Boden have embraced a digital CX approach to improve customer experiences and sustainability concerns within the fashion industry
It’s time for customer journey mapping to have a 2.0 reboot mei 31, 2023
Alan Pennington explains why process, customer and employee journey mapping requires a reboot
3 lessons in channel management from Customer Communications 2023 mei 25, 2023
Why your brand needs to offer a digital front door in 2023 and which contact channels to keep an eye on
Why customer segmentation is so important for brands in 2023 mei 25, 2023
Learn how identifying high-value customer segments can benefit businesses in the long term
The A-Z of creating modern customer personas mei 22, 2023
Jeannie Walters explains how CX leaders can use AI and sentiment analysis to develop more accurate personas and personalized journeys
How to stand out at your next CX manager job interview mei 16, 2023
CX Network’s guide to preparing for a CX manager job interview
Using automation to solve EX, budget and workflow challenges mei 11, 2023
Learn how to focus you automated CX strategy in 2023 and where cost savings should be directed
5 trends APAC brands are building their CX strategies around mei 5, 2023
Asia-Pacific businesses are finding new ways to meet customer demands via new CX platforms and strategies
Duolingo and Be My Eyes are revolutionizing CX with ChatGPT mei 5, 2023
Major brands like Duolingo and Be My Eyes are implementing ChatGPT’s AI technology to deliver innovative CX offerings
Why businesses are putting privacy concerns at the heart of their operations mei 4, 2023
CX Network’s All Access Customer Communications Management brought together leading CX experts to discuss solutions to privacy, trust and data concerns