There’s a lot of negative press coverage for companies that deliver poor customer service. If you want to stand out, you need to rethink how you treat your customers.
Do you believe that your customers are satisfied with the experience they get when interacting with your brand? Even though many companies would answer this question with a yes and believe that they are successfully managing their customer experience, many such companies could be missing the mark.
In today’s day and age, business leaders must be aware of how to improve the customer experience and understand customer requirements in order to improve their experience and boost operational efficiencies across the board. Martin Taylor, Deputy CEO and Co-founder at Content Guru, says CIOs need to use data to drive enhanced collaboration across the enterprise in order to exceed customer expectations and stay one step ahead of the demand.
Today, in the digital age, improving employee engagement is easier than ever before. There are a number of employee engagement tools and platforms that you can implement to keep tabs on your workforce.
It’s not easy anymore to ensure the success of digital financial services among thousands of competitors. Even some fintech challengers struggle to stand apart in a marketplace where functionality alone is not enough. But incorporating psychological and emotional elements into the design process in a graduated sequence will assure a market fit based on value.
When you’re struggling to come up with a fresh sentence, concept or product, it’s too easy to think all the great ideas have been used up. Well, that’s not true, says marketer and author Seth Godin. So befriend your bad ideas — they’re your essential steps on the path to better.
How to Support Change in Your Organization Source: The Four Principles of Change Management – How to Support Change in Your Organization (mindtools.com) No organization…