Hoe belangrijk is het voor jou om, als loondienstmedewerker of als ZZP’er, waardering te krijgen voor het werk dat je levert?
Het belang van het erkennen en waarderen van individuen en de teams waartoe zij behoren, lijkt (soms) onderschat te worden.
MANAGEMENT
7 steps to effective CX change management
When transitioning to become a customer centric business, your business will encounter many challenges. Having a solid change management strategy will prevent many mishaps from becoming bigger issues.
The 7 habits of highly effective CX leaders
Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.
Four tips to deliver effective change management
With so many technology implementation projects failing to achieve their core objectives, here’s what you can do to ensure the business embraces legal tech. The […]
Customer Experience Management Defined: How is it Different From CX?
Customer experience exists whether you are intentional about it or not. After all, your customer walks away with a perception of what the brand is, and whether or not this brand lives up to its promises, with every step along their personal journey.
CX success starts with understanding employee experience
Better employee experiences make for better customer experiences. According to research from Oxford University, workers are 13 percent more productive when they are happy, which should ultimately empower them to do better work. Patrick Lencioni, the author of The Truth About Employee Engagement, believes that employees want to matter and feel that their work is having an impact on the organization.
10 Leading Indicators of Horrible CX… and How to Fix
How good is your CX? If you’re like many organizations, you may not truly know. You certainly think CX is a priority. You’ve invested in redesigning or upgrading your CX. But do you actually know how your customers feel about the CX you deliver? It’s no wonder so many of us don’t know how we’re doing—96% of customers won’t tell organizations if they’ve had a bad experience.
An Employee Experience Tool To Empower EX Excellence
The value of customer experience (CX) design and management has been well-established. And CX maturity models have been used for several years to guide, measure, and improve companies’ performance on CX. Now that businesses are waking up to EX as an equally valuable organizational competence, an EX Maturity Model is needed.
User experience is the difference between mediocre and next-level search marketing
It’s no secret that search engines are moving toward finding ways to measure this experience. Google’s page experience update (which is now officially rolling out) and the introduction of Core Web Vitals are a move in that direction.
5 Ways to Deliver Excellent Customer Service
There’s a lot of negative press coverage for companies that deliver poor customer service. If you want to stand out, you need to rethink how you treat your customers.