Employee Experience

Five ways to improve employee experience in 2022

maart 21, 2022 admin 0

Two-years into the pandemic, the psychological contract between employees and employers has been changed forever. The changes in the way individuals work have not only changed their expectations, people are actively looking to join organisations capable of addressing their unique needs.

CX power

10 Stats That Show The Power Of The CX Industry

augustus 30, 2021 admin 0

CX has grown in recent years to become a primary driver of growth, customer satisfaction and loyalty and employee engagement. The industry and discipline have become too powerful for companies to ignore, so much that companies that don’t prioritize customer experience run the risk of becoming obsolete.

CX success starts with understanding employee experience

augustus 17, 2021 admin 0

Better employee experiences make for better customer experiences. According to research from Oxford University, workers are 13 percent more productive when they are happy, which should ultimately empower them to do better work. Patrick Lencioni, the author of The Truth About Employee Engagement, believes that employees want to matter and feel that their work is having an impact on the organization.

10 Proven Strategies to Manage and Exceed Customer Expectations

augustus 9, 2021 admin 0

Your marketing strategies should greatly focus on consumer expectations. Knowing what your customer needs will help you to build improved products and to attract your targeted audience. The client expectations are typically based on actions brands show when they interact with a company.

EX = CX

Employee engagement leads to customer engagement

juli 28, 2021 admin 0

It seems obvious that happy employees create happy customers. But as the world gets back to work post-pandemic, will organizations be able to keep their employees happy, healthy, and engaged in order to create those great customer experiences?

Employee Engagement

An Employee Experience Tool To Empower EX Excellence

juli 13, 2021 admin 0

The value of customer experience (CX) design and management has been well-established. And CX maturity models have been used for several years to guide, measure, and improve companies’ performance on CX. Now that businesses are waking up to EX as an equally valuable organizational competence, an EX Maturity Model is needed.

Engage remote employees

Four Lessons Covid-19 Taught Us About Employee Engagement

juli 10, 2021 admin 0

Employee engagement defines the emotional commitment and sense of responsibility that an employee carries towards his/her organisation, its goals and visions. The repercussions of the Covid-19 pandemic have urged employees to shift to working right from their dwelling places. This has impacted their work lives in both positive and negative directions.