Customer Trends

Top five customer engagement trends of 2022

januari 31, 2022 admin 0

On its face, a 98 percent open rate is a pretty incredible stat. It’s no wonder more and more businesses are using SMS to reach their customers. But just because your customers are seeing your messaging,

CX power

10 Stats That Show The Power Of The CX Industry

augustus 30, 2021 admin 0

CX has grown in recent years to become a primary driver of growth, customer satisfaction and loyalty and employee engagement. The industry and discipline have become too powerful for companies to ignore, so much that companies that don’t prioritize customer experience run the risk of becoming obsolete.

EX = CX

Employee engagement leads to customer engagement

juli 28, 2021 admin 0

It seems obvious that happy employees create happy customers. But as the world gets back to work post-pandemic, will organizations be able to keep their employees happy, healthy, and engaged in order to create those great customer experiences?

Roadblock in customer journey

3 roadblocks to being customer-centric

juli 15, 2021 admin 0

Developing customer-centricity requires many companies to rethink how they approach their business: Rather than seeing service flow as a straight line from their business to their customers, service delivery must be at the core. Every department and individual needs to understand their role in the CX — no matter their distance from the end-user. Ensure everything, from business modeling to revenue growth strategy, centers on the customer.

Engage remote employees

Four Lessons Covid-19 Taught Us About Employee Engagement

juli 10, 2021 admin 0

Employee engagement defines the emotional commitment and sense of responsibility that an employee carries towards his/her organisation, its goals and visions. The repercussions of the Covid-19 pandemic have urged employees to shift to working right from their dwelling places. This has impacted their work lives in both positive and negative directions.