Employee Experience

Five ways to improve employee experience in 2022

maart 21, 2022 admin 0

Two-years into the pandemic, the psychological contract between employees and employers has been changed forever. The changes in the way individuals work have not only changed their expectations, people are actively looking to join organisations capable of addressing their unique needs.

The death of CX

Is Customer Experience Dying? The Pioneers of CX Discuss

november 1, 2021 admin 0

Is Customer Experience dying? Maybe it is. At the very least, Customer Experience is dying as we know it. I recently discussed whether Customer Experience is dying on LinkedIn Live with two other Customer Experience champions, Joe Pine, co-author of The Experience Economy, and Lewis Carbone…

Customer Journey Map

Customer Experience in a Post-COVID World

september 21, 2021 admin 0

According to IWFM, CX is a combination of customer care and customer service. It follows the end-to-end journey a customer is taken on, combining all the physical and emotional elements and attributes within service & care at every step of the way.

CX power

10 Stats That Show The Power Of The CX Industry

augustus 30, 2021 admin 0

CX has grown in recent years to become a primary driver of growth, customer satisfaction and loyalty and employee engagement. The industry and discipline have become too powerful for companies to ignore, so much that companies that don’t prioritize customer experience run the risk of becoming obsolete.

CX success starts with understanding employee experience

augustus 17, 2021 admin 0

Better employee experiences make for better customer experiences. According to research from Oxford University, workers are 13 percent more productive when they are happy, which should ultimately empower them to do better work. Patrick Lencioni, the author of The Truth About Employee Engagement, believes that employees want to matter and feel that their work is having an impact on the organization.