Hoe belangrijk is het voor jou om, als loondienstmedewerker of als ZZP’er, waardering te krijgen voor het werk dat je levert?
Het belang van het erkennen en waarderen van individuen en de teams waartoe zij behoren, lijkt (soms) onderschat te worden.
CX
The 7 habits of highly effective CX leaders
Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.
Five ways to improve employee experience in 2022
Two-years into the pandemic, the psychological contract between employees and employers has been changed forever. The changes in the way individuals work have not only changed their expectations, people are actively looking to join organisations capable of addressing their unique needs.
How can you empower your employees to become more customer centric?
It has always been my firm belief that you cannot expect employees to be highly customer centric, if each of their movements are heavily scripted and they need permission for every contact moment that is ‘out of the ordinary’.
Is Customer Experience Dying? The Pioneers of CX Discuss
Is Customer Experience dying? Maybe it is. At the very least, Customer Experience is dying as we know it. I recently discussed whether Customer Experience is dying on LinkedIn Live with two other Customer Experience champions, Joe Pine, co-author of The Experience Economy, and Lewis Carbone…
10 most interesting examples of Customer Journey Maps
A journey map is a visualization of the process that a person goes through in order to accomplish a goal. In its most basic form, journey mapping starts by compiling a series of user actions into a timeline.
How Human Values Implementation Can Improve Customer Experience in Financial Services
There are millions of digital products around us, but most of them do not have their own face, and have no story, all of which makes them boring and confusing.
Customer Experience in a Post-COVID World
According to IWFM, CX is a combination of customer care and customer service. It follows the end-to-end journey a customer is taken on, combining all the physical and emotional elements and attributes within service & care at every step of the way.
10 Stats That Show The Power Of The CX Industry
CX has grown in recent years to become a primary driver of growth, customer satisfaction and loyalty and employee engagement. The industry and discipline have become too powerful for companies to ignore, so much that companies that don’t prioritize customer experience run the risk of becoming obsolete.
4 reasons customers dump you – and how to prevent it
Customers are surrounded by options – even in the confines of their homes and home offices. But they’ll only dump you if you make one of these missteps.