23 Excellent Customer Satisfaction Survey Examples [+ Templates]
Your product or service revolves around your customers and their experience. So when they use your products, how do you know if they’re satisfied with them? Or if they’re dissatisfied?
customer interactions
10 most interesting examples of Customer Journey Maps
A journey map is a visualization of the process that a person goes through in order to accomplish a goal. In its most basic form, journey mapping starts by compiling a series of user actions into a timeline.
How Human Values Implementation Can Improve Customer Experience in Financial Services
There are millions of digital products around us, but most of them do not have their own face, and have no story, all of which makes them boring and confusing.
The Changing Face Of Customer Engagement In A Post-Pandemic Era
According to a Customer Engagement study we did last year, most companies sped up their digital strategies immediately after the initial pandemic lockdowns in their countries took hold.
Startups Don’t Need More Money— They Need More Customer Insights
Startup studio Wilbur Labs surveyed more than 150 startup founders for their insights about startup failure. When asked for recommendations to prevent failure, the most common answer (given by 30% of founders) urged startups to do more research prior to launch. The advice founders indicated they would give to other aspiring entrepreneurs reflected that the research should focus on understanding customers and their needs.
30 Social Media Metrics That Matter Throughout the Customer Journey
If you’re searching for a list of social media metrics that matter, you’re not alone. Some social media marketers believe there are three to four that they should turn into key performance indicators (KPIs).
Align Customer Journeys and Content Strategy
More content is not always a good thing. I once worked for a company that had over 30,000 pieces of content, most of which was introduced to the target audience in one fell swoop with no strategic plan. Only 2% of that content was ever viewed.
Why You Should Bring Digital And Customer Experience Initiatives Together
The new market reality is that without a creative DX and CX strategy, brands may not survive, and government agencies may lose opportunities to improve lives in the communities they serve.
The support leader’s guide to proactive support
The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand.
3 Factors Needed to Build Meaningful Customer Interactions Through Technology
Customer experience has never been more important than it is today. Unfortunately, many organizations are missing key ingredients required to elevate their customer experiences. Here are some questions to ask yourself as you consider ways to improve your customer interactions.