Change management, as I see it, is all about growth and progress. But true transformation often requires tough decisions – who helps move the department or organization forward, and who doesn’t? Who is thriving within the organization, and who needs help to look beyond the walls of the organization? Just as a surgeon sometimes has to intervene to enable healing, these moments are always painful but necessary.
Users increasingly expect their customer experiences to have a voice component, whether on a smartphone, on websites, or on a full-fledged voice assistant. The relative ease of use of voice assistants like Google Home and Amazon Alexa is engendering a significant paradigm shift away from page- and screen-bound brand experiences toward those increasingly mediated by audio, sound and voice.
As frenetic as 2020 was, 2021 is presenting the business world with a new set of circumstances and nuances to navigate Source: Thriving in a…