EX = CX

Employee engagement leads to customer engagement

juli 28, 2021 admin 0

It seems obvious that happy employees create happy customers. But as the world gets back to work post-pandemic, will organizations be able to keep their employees happy, healthy, and engaged in order to create those great customer experiences?

Lending a hand

The support leader’s guide to proactive support

juli 26, 2021 admin 0

The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand.

Engage remote employees

Four Lessons Covid-19 Taught Us About Employee Engagement

juli 10, 2021 admin 0

Employee engagement defines the emotional commitment and sense of responsibility that an employee carries towards his/her organisation, its goals and visions. The repercussions of the Covid-19 pandemic have urged employees to shift to working right from their dwelling places. This has impacted their work lives in both positive and negative directions.