Lending a hand

The support leader’s guide to proactive support

juli 26, 2021 admin 0

The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand.

CX Strategy

Seven steps to future-proof a customer experience strategy

juli 21, 2021 admin 0

In the ‘2021 CX Industry Report’ by UserTesting, it was found that despite the efforts to improve CX, many companies are still in the early stages of establishing their CX practices. Sixty percent of respondents admitted that their organization doesn’t have a formal CX strategy in place or only reacts to issues as they happen.

CX trends

Customer Experience Trends in Financial Services for 2021

juni 4, 2021 admin 0

Financial institutions were already undergoing tremendous changes due to market and competitive factors prior to the pandemic. Then drastic shifts in consumer behaviors during the crisis led many banks and credit unions to radically alter their customer experiences simply to deal with the extraordinary circumstances.

Improve Customer Experience in 3 Steps

Improve Customer Experience in 3 Steps

mei 6, 2021 admin 0

Understanding the customer is key. That means leveraging journey mapping, customer feedback programs, and behavioral data to evaluate where the journey requires improvements.

15 Unique Ideas For Inspiring Brand Loyalty

15 Ideas For Inspiring Brand Loyalty In 2021

mei 5, 2021 admin 0

Did you know it costs five times more to acquire new customers than it does to retain current customers?
And did you know existing customers are 50% more likely to try a new product of yours as well as spend 31% more than new customers? Whether or not you currently have a loyalty program that encourages your customers to return and conduct more business with you, the above statistics clearly show the importance and impact of a successful customer loyalty program.