Difficult conversations: The Key to Growth and Transformation

Change management, as I see it, is all about growth and progress. But true transformation often requires tough decisions – who helps move the department or organization forward, and who doesn’t? Who is thriving within the organization, and who needs help to look beyond the walls of the organization? Just as a surgeon sometimes has to intervene to enable healing, these moments are always painful but necessary.

The Future of Work: You Don’t Need a Plan. You Need a Commitment.

“You don’t need a new plan for next year. You need a commitment.” The approach recommended above will yield several commitments you and your employees will make to one another. It’s time for you all to write your own version of the future of work. If you do, you’ll keep the great employees you have, attract new talent to your organization, and achieve the kind of results that only a dedicated ensemble of people can realize together.

10 Customer Behavior Trends To Keep An Eye On This Year And Beyond

The business landscape has changed drastically over the past year. While companies have come to expect that people’s needs will shift constantly based on changing life situations, the customers of 2021 are remarkably different from their predecessors. Increased online shopping options and new methods for connecting virtually are just a few examples of how technology has altered the ways in which customers live and work.