Trends in CS

Top Customer Experience Trends For 2022

augustus 26, 2022 admin 0

Customer Experience (CX) is becoming a significant concern for most business owners. In recent years we have seen many small and large companies investing a fortune to improve customer experience and stay ahead of the competition.

Vacation experiences

Guest experience: Trends, tips & Best practices for 2021

juli 17, 2021 admin 0

If businesses want guests to return, the experience has to meet their expectations. This is why “guest experience” is so important. Businesses can do this by optimizing every interaction throughout the guest’s journey; this begins by understanding their needs and how best to meet those expectations.