Three Trends Transforming CX In 2021

augustus 14, 2021 admin 0

In 2020, digital customer acquisition and retention strategies took a front seat to accommodate for the meteoric rise in e-commerce. As we turn our eyes to what 2021 holds, brands must increasingly rely on digital strategies to keep pace with the new business landscape.

Gaming

The CX World Must Get Smart About Gamification

juli 29, 2021 admin 0

Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.

SAAS Technology dictated by customer

Three ways customers will dictate the future of the cloud

juli 20, 2021 admin 0

Traditionally, organizations have been forced to adapt their applications and operating processes to public cloud models in order to recognize the full benefits. This led to mixed results as legacy applications struggle to align fully to cloud models, particularly when using lift-and-shift migration methodologies.

Startup leading in cx

Startups Leading The Way With CX

juni 26, 2021 admin 0

Customer-centric startups have a competitive advantage from day one. As they grow and adapt with customers in mind, they create meaningful products, strong experiences and loyal customers.

Serve yourselves

4 Self-Service Trends That Are Changing Customer Service

juni 19, 2021 admin 0

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. By providing them with ways to solve their problems, a brand is simplifying the customers’ interactions and reducing the effort they have to make. This article will look at the ways that self-service trends are changing customer service.

CX trends

Customer Experience Trends in Financial Services for 2021

juni 4, 2021 admin 0

Financial institutions were already undergoing tremendous changes due to market and competitive factors prior to the pandemic. Then drastic shifts in consumer behaviors during the crisis led many banks and credit unions to radically alter their customer experiences simply to deal with the extraordinary circumstances.

DX

The difference between CX and DX and why they matter in ecommerce

mei 19, 2021 admin 0

We talk a lot about CX (customer experience) and DX (digital transformation) in ecommerce, especially since the pandemic pushed retailers to focus more on digital channels and customers encountered some rocky experiences during the abrupt shift. Both CX and DX are crucial to merchant success, but digital transformation and customer experience aren’t synonymous.

Dos and don’ts for chatbots and virtual assistants

mei 10, 2021 admin 0

Despite initial hesitancy when they were first introduced, nowadays, on average, people really love their virtual assistants. So much so that, every year quite a few customers ask Amazon Alexa / Siri / Google Assistant / Cortana to marry them!