Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.
Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.
Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.
Our world is changing rapidly, and so too are consumer expectations. Therefore, if your business wants to continue to add real value and solve customers’ problems….
Covid-19 has changed the economy dramatically over the past two years. Businesses must adapt to survive a post-pandemic future in 2022. Be prepared. Over the …
Have you ever felt out of place when shopping for clothes online because you couldn’t relate to the body type projected on the screen?
From a customer experience perspective, you aren’t only competing with other companies in your industry. Your customers’ frame of reference is all other brands….
Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly…
The customer service industry has been evolving with every technological revolution for decades now, but the pandemic put a spotlight on the importance of also delivering exceptional service experiences.