Managing change

7 steps to effective CX change management

juni 2, 2023 admin 0

When transitioning to become a customer centric business, your business will encounter many challenges. Having a solid change management strategy will prevent many mishaps from becoming bigger issues.

CX Manager

The 7 habits of highly effective CX leaders

februari 3, 2023 admin 0

Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.

Customer services skills

Customer Service Management: 7 Key Steps to Nailing It

december 15, 2022 admin 0

Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.

Gaming

The CX World Must Get Smart About Gamification

november 25, 2022 admin 0

Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.