7 steps to effective CX change management
When transitioning to become a customer centric business, your business will encounter many challenges. Having a solid change management strategy will prevent many mishaps from becoming bigger issues.
2021
The 7 habits of highly effective CX leaders
Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.
Customer Service Management: 7 Key Steps to Nailing It
Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.
The CX World Must Get Smart About Gamification
Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.
The Opportunities And Challenges When Getting Started With A CRM
CRM, of course, stands for customer relationship management, and that is exactly where its value lies: managing and supporting external customer relationships while simultaneously integrating […]
8 Consumer And Customer Experience Trends In 2022
Our world is changing rapidly, and so too are consumer expectations. Therefore, if your business wants to continue to add real value and solve customers’ problems….
Top 10 Changes Your Business Needs to Be Ready for in 2022
Covid-19 has changed the economy dramatically over the past two years. Businesses must adapt to survive a post-pandemic future in 2022. Be prepared. Over the …
4 Lessons from Brands that Got Inclusive Marketing Right
Have you ever felt out of place when shopping for clothes online because you couldn’t relate to the body type projected on the screen?
The Starting Point For Building Inclusive Products
From a customer experience perspective, you aren’t only competing with other companies in your industry. Your customers’ frame of reference is all other brands….
Measure Up to Customer Expectations with Proper Customer Service
Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly…