Joe Pine – The Experience Economy is All About Time Well-Spent

april 23, 2021 admin 0

A returning guest from season one of Voices of CX, Joseph Pine II, or Joe Pine, is an internationally acclaimed author, speaker and management advisor to fortune 500 companies and entrepreneurial startups alike. He is cofounder of Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.

Learnings van 2020 die je moet meenemen in 2021

februari 5, 2021 admin 0

Pieter Res, Growth Advisor bij Red Panda Works, heeft marketing- en salesexperts het volgende gevraagd: “Welke learnings neem je, door de externe ontwikkelingen van afgelopen jaar, mee in 2021?” “Ik spreek wekelijks tientallen mensen. Weliswaar noodgedwongen online. Hierdoor miste ik bepaalde inzichten.

Podcast series

Value of Customer Experience

januari 19, 2021 admin 0

This episode of the Customer First podcast brings together a panel from Asia, Europe and North America to examine the true value of customer experience (CX). The panel discuss the latest customer experience trends in their regions and look at ways organizations can overcome the pitfalls to ensure a successful CX transformation journey.

Our panelists this episode are:

Julio Hernandez, Customer Advisory Practice Lead, KPMG in the United States, and Global Customer Centre of Excellence Lead, KPMG International
Aditya Rath, Partner, KPMG in India
Tim Knight, Customer Experience Leader, KPMG in the UK