A returning guest from season one of Voices of CX, Joseph Pine II, or Joe Pine, is an internationally acclaimed author, speaker and management advisor to fortune 500 companies and entrepreneurial startups alike. He is cofounder of Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.
Pieter Res, Growth Advisor bij Red Panda Works, heeft marketing- en salesexperts het volgende gevraagd: “Welke learnings neem je, door de externe ontwikkelingen van afgelopen jaar, mee in 2021?” “Ik spreek wekelijks tientallen mensen. Weliswaar noodgedwongen online. Hierdoor miste ik bepaalde inzichten.
This episode of the Customer First podcast brings together a panel from Asia, Europe and North America to examine the true value of customer experience (CX). The panel discuss the latest customer experience trends in their regions and look at ways organizations can overcome the pitfalls to ensure a successful CX transformation journey.
Our panelists this episode are:
Julio Hernandez, Customer Advisory Practice Lead, KPMG in the United States, and Global Customer Centre of Excellence Lead, KPMG International
Aditya Rath, Partner, KPMG in India
Tim Knight, Customer Experience Leader, KPMG in the UK
Half of all consumers say that they have higher customer service expectations than they did just one year ago.
If you have ever heard me speak, or read something I have ‘penned’, you will know that I am a huge believer in the application of the ‘science’ of customer experience – an understanding of; and the ability to apply; the competencies that sit behind the profession that customer experience has become.
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