Top 10 Changes Your Business Needs to Be Ready for in 2022
Covid-19 has changed the economy dramatically over the past two years. Businesses must adapt to survive a post-pandemic future in 2022. Be prepared. Over the …
Maand: november 2021
4 Lessons from Brands that Got Inclusive Marketing Right
Have you ever felt out of place when shopping for clothes online because you couldn’t relate to the body type projected on the screen?
The Starting Point For Building Inclusive Products
From a customer experience perspective, you aren’t only competing with other companies in your industry. Your customers’ frame of reference is all other brands….
Measure Up to Customer Expectations with Proper Customer Service
Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly…
Shifting the customer experience from a cost center to a profit center
The customer service industry has been evolving with every technological revolution for decades now, but the pandemic put a spotlight on the importance of also delivering exceptional service experiences.
How can you empower your employees to become more customer centric?
It has always been my firm belief that you cannot expect employees to be highly customer centric, if each of their movements are heavily scripted and they need permission for every contact moment that is ‘out of the ordinary’.
5 benefits of developing a digital transformation strategy
More business is conducted online than ever, and companies that recognize the need to develop a digital transformation strategy to meet Millennials and younger people where they are can benefit. Companies and institutions of every size have been affected …
The Evolution of Customer Journey Management, For Marketing and Beyond
The market challenge remains for brands to continue to better understand and serve their customers, when and where they are along the customer journey. Today, few brands are built to effectively engage with consumers on the consumer’s terms.
How To Boost Sales When Consumers Are Being More Mindful Of Their Spending
The Covid-19 pandemic has changed a lot of things about the world as we once knew it. One of the main things people have started to focus on more since the beginning of the global health crisis is how they spend their money, and how much of it they are spending.
Is Customer Experience Dying? The Pioneers of CX Discuss
Is Customer Experience dying? Maybe it is. At the very least, Customer Experience is dying as we know it. I recently discussed whether Customer Experience is dying on LinkedIn Live with two other Customer Experience champions, Joe Pine, co-author of The Experience Economy, and Lewis Carbone…