Digital Transformation

5 benefits of developing a digital transformation strategy

november 5, 2021 admin 0

More business is conducted online than ever, and companies that recognize the need to develop a digital transformation strategy to meet Millennials and younger people where they are can benefit. Companies and institutions of every size have been affected …

The death of CX

Is Customer Experience Dying? The Pioneers of CX Discuss

november 1, 2021 admin 0

Is Customer Experience dying? Maybe it is. At the very least, Customer Experience is dying as we know it. I recently discussed whether Customer Experience is dying on LinkedIn Live with two other Customer Experience champions, Joe Pine, co-author of The Experience Economy, and Lewis Carbone…