Four tips to deliver effective change management
With so many technology implementation projects failing to achieve their core objectives, here’s what you can do to ensure the business embraces legal tech. The […]
Maand: september 2021
The Changing Face Of Customer Engagement In A Post-Pandemic Era
According to a Customer Engagement study we did last year, most companies sped up their digital strategies immediately after the initial pandemic lockdowns in their countries took hold.
5 ways to improve Omnichannel CX
Feeling valued is important to 71% of customers, and time is your customers’ most precious asset. The rapid march of technology means that consumers are […]
How Customer Engagement Strategies Will Change in the Next 5 Years
Over the next five years, the way businesses engage with customers will undergo a significant shift. Some companies are adapting well, while the rest will be left behind. Here are several critical trends and how companies can plan for a changing landscape.
Customer Experience in a Post-COVID World
According to IWFM, CX is a combination of customer care and customer service. It follows the end-to-end journey a customer is taken on, combining all the physical and emotional elements and attributes within service & care at every step of the way.
4 key components of marketing to the Gen-Z digital consumer
Lessons for brands from a young student and digital native Digital systems have revolutionized much more than businesses and technology. By enabling global interactions and […]
Top 5 Customer Engagement Marketing Strategies for Entrepreneurs
Can you take a couple of minutes and think, who is the biggest asset in a business? Well, it is a customer. Research has indicated […]
5 Product Bundling Tips to Increase Sales and Customer Satisfaction
Bundling products together is a very simple and very old sales tactic. The core of the strategy is to sell two products together at a lower price than the customer would pay had they bought the two products separately.
Customer Feedback: Know Its Significance, Plus 7 Different Ways of Collecting
Customers have the ability to transform all the aspects of your company and make your business better if you carefully listen to the insights they provide. Think about the highly precise and urgent goals and begin with one simple, clear method to collect customer feedback before you expand to the more complex tactics like testing and analytics.
Startups Don’t Need More Money— They Need More Customer Insights
Startup studio Wilbur Labs surveyed more than 150 startup founders for their insights about startup failure. When asked for recommendations to prevent failure, the most common answer (given by 30% of founders) urged startups to do more research prior to launch. The advice founders indicated they would give to other aspiring entrepreneurs reflected that the research should focus on understanding customers and their needs.