Customer Journey Map

Customer Experience in a Post-COVID World

september 21, 2021 admin 0

According to IWFM, CX is a combination of customer care and customer service. It follows the end-to-end journey a customer is taken on, combining all the physical and emotional elements and attributes within service & care at every step of the way.

Feedback from customers

Customer Feedback: Know Its Significance, Plus 7 Different Ways of Collecting

september 14, 2021 admin 0

Customers have the ability to transform all the aspects of your company and make your business better if you carefully listen to the insights they provide. Think about the highly precise and urgent goals and begin with one simple, clear method to collect customer feedback before you expand to the more complex tactics like testing and analytics.