The 3 Levels of Customer Experience Every Successful Company Must Provide

Customer experience is a complex relationship between your company and your customers. The most successful companies out there are defined by the customer experience that they offer. For an approach to be effective, a company must take care to account for every element of the customer experience.

CX success starts with understanding employee experience

Better employee experiences make for better customer experiences. According to research from Oxford University, workers are 13 percent more productive when they are happy, which should ultimately empower them to do better work. Patrick Lencioni, the author of The Truth About Employee Engagement, believes that employees want to matter and feel that their work is having an impact on the organization.

Seven Digital Experimentation Principles that are Impacting Customer Experience & Your Bottom-line

Customer Experience can be challenging unless you have the right resonation with customers, users, and employees. Experience design and business transformation initiatives can require time, effort, and finances.

10 Digital Customer Experience Trends to Watch For in 2021

Many customers have had a difficult time in 2020, and they’re looking for the brands that they’ve stuck by to support them and help make 2021 much better. The good news is that Forrester predicts that 25% of brands will have significant advances in the quality of their customer experience in the year 2021.