Four Lessons Covid-19 Taught Us About Employee Engagement

Employee engagement defines the emotional commitment and sense of responsibility that an employee carries towards his/her organisation, its goals and visions. The repercussions of the Covid-19 pandemic have urged employees to shift to working right from their dwelling places. This has impacted their work lives in both positive and negative directions.

Finding it hard staying focussed during those workdays @home? Stay Focused & Inspired using these spotify playlists.

For many people there is nothing lonelier than working from home in silence. Music works wonders for your mental health and productivity, as long as it doesn’t distract you too much during work hours. And with many of us in the workforce transitioning to a WFH-situation (work from home) staying focused and on track can prove harder than ever.

How to set up a virtual customer journey mapping workshop

Customers nowadays expect a consistently positive experience when interacting with companies, products and services. If organizations really desire to meet or exceed these expectations, they need to rethink and adapt the outside-in perspective. In other words, they need to walk in their customer’s shoes and understand how they are really experiencing the customer journey and what they are feeling at each transactional touchpoint.

How to Let Your Customer Experience Speak for Itself With Voice Content

Users increasingly expect their customer experiences to have a voice component, whether on a smartphone, on websites, or on a full-fledged voice assistant. The relative ease of use of voice assistants like Google Home and Amazon Alexa is engendering a significant paradigm shift away from page- and screen-bound brand experiences toward those increasingly mediated by audio, sound and voice.