Serve yourselves

4 Self-Service Trends That Are Changing Customer Service

juni 19, 2021 admin 0

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. By providing them with ways to solve their problems, a brand is simplifying the customers’ interactions and reducing the effort they have to make. This article will look at the ways that self-service trends are changing customer service.

Supporting the customer

The Favorite CX Metric Of The Top CX Industry Leaders

juni 17, 2021 admin 0

Today, brands are focused on establishing a relationship with customers and look beyond the activity-based process of winning the customers’ hearts. This new outlook has also evolved the customer experience metrics that matter most than ever and will continue to drive the organizations’ customer-engagement operations.

Digital Marketing

The Future of Marketing: Digital Marketing as a Game Changer

juni 15, 2021 admin 0

Digital Marketing as a Game Changer. There is no question that 2020 has been a pivotal year in history, but how it will affect the future largely remains to be seen. In digital marketing, we are noticing the continuation and acceleration of many trends. Marketing professionals believe that the digital transformation boost represents the biggest opportunity born of the current situation, giving us an indication of what the future might look like.

Difference bwtween marketing and growth hacking

What is growth hacking?

juni 14, 2021 admin 0

What is growth hacking and how is it different from marketing? Growth hacking has been a buzzword for a while now. Some people feel it’s just a fancier term for marketing. But is it true? Also, what is growth hacking anyway?

Customer Loyalty

Why Customer Loyalty Programs Can Backfire

juni 13, 2021 admin 0

Customer loyalty programs are ubiquitous, accounting for more than 3.3 billion memberships in the United States alone. And they can confer tremendous advantage: Members are more likely than others to buy from a retailer whose program they belong to, they visit the website or store more frequently, and they are more likely to download the retailer’s app, follow or otherwise engage with the retailer on social media, and recommend it to family and friends.

Journey Mapping

4 Strategies to Simplify the Customer Journey

juni 12, 2021 admin 0

four strategies to ensure simplicity is baked into every aspect of the customer’s journey: identify and communicate what simplicity means to your organization, look beyond product development to find ways to simplify throughout the customer journey, embrace internal complexity to achieve external simplicity, and remember that while simplicity is often necessary, it isn’t always the answer.

Socials

6 Ways to Step Up Your Customer Service

juni 10, 2021 admin 0

Customers are what make any business flourish and with a lack of consumer satisfaction, retention of business activities is nearly impossible. Customer satisfaction, in turn, has a major role to play in the growth and success of any organization or business as attracting customers is a one-time activity but retention is a continuous cycle that requires time, effort, and dedication.