Context and Relevance: Two Cornerstones of CX Success

juni 29, 2021 admin 0

In today’s “always-on” economy, businesses need to offer customers the best possible experience, but most marketing or engagement solutions struggle with exactly that – they were built to scale a company’s messages and send them further and wider – not to dive in deep with specific individuals, and help those people solve real-world problems.

Customer services skills

Customer Service Management: 7 Key Steps to Nailing It

juni 28, 2021 admin 0

Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.

Startup leading in cx

Startups Leading The Way With CX

juni 26, 2021 admin 0

Customer-centric startups have a competitive advantage from day one. As they grow and adapt with customers in mind, they create meaningful products, strong experiences and loyal customers.


Three Apps That Are Making Customer Experience More Inclusive

juni 24, 2021 admin 0

In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). “We would be wise to become students of anyone who has special needs because their abilities outshine their disabilities and they bring joy and love into our environment, and that makes us all better off. And, guests have the same experience too.”