5 Things You Must Do to Become a True Digital Banking Competitor

februari 23, 2021 admin 0

It’s not easy anymore to ensure the success of digital financial services among thousands of competitors. Even some fintech challengers struggle to stand apart in a marketplace where functionality alone is not enough. But incorporating psychological and emotional elements into the design process in a graduated sequence will assure a market fit based on value.

Customer Distress Index to strengthen proactive support

februari 18, 2021 admin 0

There is a lot of talk of moving service models from reactive to predictive. Instead of waiting for something to break, you have the ability to predict when it might break and intervene appropriately. Traditionally, this was done in a time-based or interval-based manner but now there is a greater focus on the use of remote or point-of-service technology to build predictive models.

How Digital Transformation Builds the Future of Call Centers

februari 17, 2021 admin 0

Modern customer demands soar sky-high! They need customized and quick support through every digital channel. Additionally, they want all channels to be connected well. So, call center innovation ideas to call for a unified 360-degree communication approach that simplifies customer engagement.

CX Strategy

Augmented Agents for Personalised CX

februari 16, 2021 admin 0

What is Agent Augmentation? how does it work and why is it so popular right now?
What’s a typical customer scenario?
What’s the best way to get started with AI in a contact centre?

Een wonderlijke nieuwe wereld

februari 15, 2021 admin 0

Door: Eelco Krikke.
COVID-19 vertegenwoordigt het grootste wereldwijde evenement – en de grootste uitdaging – waarmee we in recente geschiedenis zijn geconfronteerd. Als zodanig verandert het de houding en het gedrag van mensen ingrijpend en worden bedrijven gedwongen erop te reageren.

The end of the omnichannel era

februari 15, 2021 admin 0

Omnichannel has emerged as one of the main promises of companies to improve the user experience. Basically, the strategy consists of allowing the customer to make choices according to his purchase profile and how he prefers to be served. Although the objective is very clear and the concept very simple, it was never really adopted by companies.

Staat de klant centraal?

februari 15, 2021 admin 0

Door: Eelco Krikke.
2020 markeerde niet alleen het turbulente begin van een nieuw decennium, maar voor veel bedrijven ook het begin van een andere invulling van hun klantcontactstrategie.

Tips to Refine Your User Experience

februari 11, 2021 admin 0

In the current climate, it’s even more critical to provide a positive and engaging experience for your users. Ultimately, brands are competing against each other to retain customers and keep them interested – even in the most turbulent times. Peoples’ behaviours and preferences have shifted and as a result, it is becoming necessary for brands…

The future of service

februari 10, 2021 admin 0

Today`s customers know what they want. With countless options at their fingertips they can easily switch products or services.