Employee Engagement

Mastering EX for CX

oktober 6, 2023 admin 0

Customer experience and the other side of the equation – employee experience (EX). The two do not exist in isolation, and although it might seem a bit counterintuitive, CX Day should prompt business leaders to consider the value of EX, too. 

Managing change

7 steps to effective CX change management

juni 2, 2023 admin 0

When transitioning to become a customer centric business, your business will encounter many challenges. Having a solid change management strategy will prevent many mishaps from becoming bigger issues.

Trends in human behaviour

What Are the Top 10 Consumer Trends in 2023?

april 4, 2023 admin 0

Anticipating your customers’ needs and delivering innovative solutions that tackle their pain points are not easy tasks. But our report can help guide your marketing campaigns and business plans.

CX Manager

The 7 habits of highly effective CX leaders

februari 3, 2023 admin 0

Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.

Customer services skills

Customer Service Management: 7 Key Steps to Nailing It

december 15, 2022 admin 0

Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.


The CX World Must Get Smart About Gamification

november 25, 2022 admin 0

Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.