BX

What is brand experience?

maart 10, 2022 admin 0

A positive brand experience rarely results from just one interaction. Companies need to adopt a joined-up approach so that every interaction with a consumer produces those same warm feelings of brand belonging.

Employee Experience

Five ways to improve employee experience in 2022

februari 21, 2022 admin 0

Two-years into the pandemic, the psychological contract between employees and employers has been changed forever. The changes in the way individuals work have not only changed their expectations, people are actively looking to join organisations capable of addressing their unique needs.

Customer Trends

Top five customer engagement trends of 2022

januari 31, 2022 admin 0

On its face, a 98 percent open rate is a pretty incredible stat. It’s no wonder more and more businesses are using SMS to reach their customers. But just because your customers are seeing your messaging,

Customer

10 Customer Experience trends voor 2022

januari 1, 2022 admin 0

De consument van vandaag verdrinkt bijna in een zee van (informatie over) producten. De ‘magie’ die gepaard gaat met het vinden van iets onverwachts is bijna volledig verdwenen.