Customer services skills

Customer Service Management: 7 Key Steps to Nailing It

december 15, 2022 admin 0

Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.

Gaming

The CX World Must Get Smart About Gamification

november 25, 2022 admin 0

Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.

Trends in CS

Top Customer Experience Trends For 2022

augustus 26, 2022 admin 0

Customer Experience (CX) is becoming a significant concern for most business owners. In recent years we have seen many small and large companies investing a fortune to improve customer experience and stay ahead of the competition.

BX

What is brand experience?

mei 10, 2022 admin 0

A positive brand experience rarely results from just one interaction. Companies need to adopt a joined-up approach so that every interaction with a consumer produces those same warm feelings of brand belonging.

Employee Experience

Five ways to improve employee experience in 2022

maart 21, 2022 admin 0

Two-years into the pandemic, the psychological contract between employees and employers has been changed forever. The changes in the way individuals work have not only changed their expectations, people are actively looking to join organisations capable of addressing their unique needs.