Het belang van het erkennen en waarderen van individuen en de teams waartoe zij behoren, lijkt (soms) onderschat te worden.
Customer experience and the other side of the equation – employee experience (EX). The two do not exist in isolation, and although it might seem a bit counterintuitive, CX Day should prompt business leaders to consider the value of EX, too.
Leading brands are learning to transform operating models and processes that support digital-first customer engagement while exploring opportunities to create value in new ways. It’s a fundamental shift from selling to understanding customers.
When transitioning to become a customer centric business, your business will encounter many challenges. Having a solid change management strategy will prevent many mishaps from becoming bigger issues.
Anticipating your customers’ needs and delivering innovative solutions that tackle their pain points are not easy tasks. But our report can help guide your marketing campaigns and business plans.
Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.
Marketers of the biggest brands will tell you that customer retention plays a key role in the profitability and growth of companies.
Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.
Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.