7 steps to effective CX change management
When transitioning to become a customer centric business, your business will encounter many challenges. Having a solid change management strategy will prevent many mishaps from becoming bigger issues.
What Are the Top 10 Consumer Trends in 2023?
Anticipating your customers’ needs and delivering innovative solutions that tackle their pain points are not easy tasks. But our report can help guide your marketing campaigns and business plans.
The 7 habits of highly effective CX leaders
Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring and transforming leaders all over the world.
The Importance of Social Media for Customer Retention
Marketers of the biggest brands will tell you that customer retention plays a key role in the profitability and growth of companies.
Customer Service Management: 7 Key Steps to Nailing It
Customer service management is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth.
The CX World Must Get Smart About Gamification
Deployed intelligently, discounts are valuable tools in the battle for customers’ online spending, acting as important triggers for purchases and upsells. Intense competition, however, means many retail organizations use discounts in ways that undermine revenues.
The Opportunities And Challenges When Getting Started With A CRM
CRM, of course, stands for customer relationship management, and that is exactly where its value lies: managing and supporting external customer relationships while simultaneously integrating […]
23 Excellent Customer Satisfaction Survey Examples [+ Templates]
Your product or service revolves around your customers and their experience. So when they use your products, how do you know if they’re satisfied with them? Or if they’re dissatisfied?
Top Customer Experience Trends For 2022
Customer Experience (CX) is becoming a significant concern for most business owners. In recent years we have seen many small and large companies investing a fortune to improve customer experience and stay ahead of the competition.
What Will Drive Customer Engagement In The Post-Pandemic World?
Businesses are navigating an increasingly complex world. Consumers are more aware of their data privacy rights, and the Covid-19 pandemic has accelerated behavioral shifts that are here […]